Pool Service & Repair

We recommend that you backwash a minimum of once per month, but you need to backwash whenever the starting pressure increases by 5 or more pounds. NOTE: It is important to know your clean starting pressure. Always remember that if you have a D.E. filter you must add D.E. after you backwash. After backwashing, if the pressure continues to raise quickly this is known as a short filter cycle and the filter should be taken apart and cleaned manually.

1) Have you emptied your pump and skimmer baskets?
2) Is the pump lid oring seated properly to allow a full seal?
3) Is the pump lid on tight?
4) Have you relieved the air from the filter?
5) If the spa fountain and/or filter pressure are going up and down, check for a stuck skimmer door or low water level.

If you have tried these possibilities and you are still experiencing a problem, call (972) 393-2884 for a professional Technical Repair Technician to come to your home.

All manufacturers of D.E. filters recommend that the filter be disassembled and cleaned every 6 months. At the same time, Robertson Pools also lubricates the valves, inspects the salt cell and cleans if necessary, fires the heater and diagnoses any issues with the heater, in addition to a visual inspection of all other equipment. Large cartridge filters will usually go 6 months between cleaning, but if the pressure goes up & circulation goes down, it will need to be done sooner. Please call (972) 393-2884 to schedule this comprehensive filter clean and inspection for your pool.

This is usually caused by a tripped GFCI (ground fault circuit interrupter). It looks similar to the trip/reset in your bathroom electrical outlet by the sink. This is often located by your equipment or by the light switch, but could also be located many other places in the yard. Most of the time, the resetting of the GFCI will solve the problem. If you have tried to reset the GFCI and you are still experiencing a problem, call (972) 393-2884 for a professional Technical Repair Technician to come to your home.

To get a good idea as to whether your pool is leaking, please perform sit test in full and record your findings. Then email us the results to Service@robertsonpools.com. We will then get with our leak specialist to determine what the next steps will be based off the results of the sit test.

**Do not perform this test if it is forecasted to be below 40° at anytime during the duration of the test**

Click here for Sit Test instructions

1) Are there any error codes on the system?

a) If they have an error code, please refer to the owner’s manual and make adjustments based on the manual or contact the Technical Repair Department at (972) 393-2884 or email Brooke if it calls for service.

b) If you do not have an error code, the issue is likely not a manufacturer’s defect and is probably due to your water chemistry being off balance. We recommend that you have it tested by a Robertson Pools pool professional and adjust the chemicals accordingly.

2) How long are you running your pump?

We recommend that you run your pool 1 hour for every 10 degrees of the predicted high temperature. The exception would be when the temperature goes below freezing, then it should run 24/7 until the air temperature goes above 34 degrees.

3) What percentage are you running the salt sytem?

a) We recommend that you start at 70% and increase or decrease the percentage as you test the chlorine level. Every pool is different, so it will take a few tries.

b) Please also see the answers to low and high filter pressure questions for more possibilities.

If you have tried these possible solutions and you are still experiencing a problem, call (972) 393-2884 or email Brooke for a Technical Repair Specialist to come to your home.