Just wanted to tell you how pleased we are with our new pool in Bartonville. We chose Robertson Pools because we felt confident that you would build a pool that would last and look exceptional. We have a large slop on our property from side to side, and from the minute we started talking to our designer, Tony Martin, we knew he would take care of that issue. His design is everything we wanted and more. David Saulmon, our Field Supervisor, is exceptional in every way. He responded quickly to our questions, and still does. Every member of the team seems to be an expert in what they do. Jacob gave us some great ideas for the kitchen and it is great. It might have been nice to know when folks were going to show up, but Tony warned us that this would not be the case, so we were prepared.
We have never had a pool before and the office staff and service guys have been really helpful in getting us started. We would highly recommend your company to anyone. You should by and see the finished project!
We are first time pool owners. Our friend recommended Robertson Pools, and we are very glad we chose your team. A big thanks to Tony for helping us with the design phase and letting us know what to expect. Kudos to David and his team for the excellent construction work. Everything was top notche. Any problems or questions we had - they were resolved quickly. Our neighbor across the street stays home and told us multiple time show the crews show up, work hard, and clean up their mess at the end of the day. We were impressed with hose the job site was as organized as can be expected, messes were quickly cleaned up, no trash or debris left behind, and we were well informed what to expect and scheduling. The pool was finished a little over a week ago. We have been outside every evening since, enjoying our new backyard oasis. Several Friends and neighbors down the street have come over to check it out. We have recommended your team to all. Thanks again!
Just wanted to take a moment to let you know how pleased Jim and I are with the completed stonework throughout the yard, pool, and pergola. It turned out better than I could have hoped for! The crew of 6 that worked until practically dark each day last week are truly artists!
Thank you for "hanging in there" with me as we continued to tweak the design...especially raising the area for the pergola, widening the pool, additional decking, and changing the waterfall areas to stone. Heck, it's only money, right? Now, looking forward to the tile guy completing the pattern on the spa and even more...anticipating the clean up crew!
Just wanted to thank Robertson Pools for the beautiful job on our pool renovation. It turned out even better than we expected, and working with a company who stands behind their reputation was priceless for us. A special shout out to Marc and Paul for going above and beyond whenever it was called for! Customer service is everything to me and y'all really came through!
Thank you so much!!!
I'm writing to thank you and express our satisfaction on our recent pool purchase from your company. Our experience from sale through completion of the work by your crews has been outstanding. The initial sales process was open and provided us with options that no other company had provided, and gave us a level of transparency into the process and our alternatives that enabled us to create a realistic vision of what we could do working within our budgets and building constraints. More importantly, the work performed by the Robertson construction crews has been exceptional. The key to our satisfaction has been honest, plain communication. Finally the construction crews have been all dedicated, hard working folks who have been thoughtful to our needs and are clearly excellent tradesman. The fact that you have so many folks who have continued to work for Robertson's for such a long time is a testimony to the way you run your operations. We are so very pleased with the results from Robertson's and so excited about our new pool and cabana. We are happy to provide recommendations and references to your work for future customers.
Bruce and Cindy
Rick and I want to thank you and Robertson Pools for the excellent service y’all have provided in building our pool. Tony Martin is an excellent salesman. He listened to our wants and desires and put those to work within our monetary budget. We were so confident in his ability of explaining Robertson’s building excellence, that we didn’t even look for another pool company.
Our Superintendent, David, is excellent! He has been so thorough and patient with us with all of our questions and calls He is an extremely great representative of your company. I have waited 25 years to get a pool. So far, y’all have exceeded our expectations in every way. The crews have been excellent, friendly and professional!!
Just wanted to take a minute to express my gratitude for David’s work; he’s been the best contractor I’ve worked with EVER, he was punctual, cared about my requirements, kept a clear and communicated path during the entire construction and ALWAYS returned my calls promptly. He even re-explained some of the backwashing procedures and more. I wish to see that level of compromise more often but I’m sure David is one of a kind. My pool project is very close to be completed and I’m very happy with the result, I had some bumps on the road to get started but David’s work made the difference.
We are very pleased with our construction supervisor David. He was the consummate professional. He always did what he said he would and resolved every issue that arose to our complete satisfaction. I am not the easiest person to please but I have nothing but the highest praise for David. Our pool turned out beautiful and David made the whole experience easy and pleasurable. I have rarely been as satisfied or enjoyed working with someone as much as I did David.
My wife and I would like to thank you and everyone involved in the construction of our "Backyard", not just our pool. The whole process from our initial meeting to the completion of the project was done professionally and in the time frame we were told it would be. We would especially like to thank Anita for the job she did keeping the project moving, working with us on any little changes we wanted and helping guide us through the process. Whenever she said something was going to happen, it happened the day she promised without fail. We have had many people ask how we liked working with Robertson Pools and we do not hesitate to recommend working with your company. Thanks again to all of your employees who had a hand in the construction process!
Chad & Rebekah
I wanted to take an opportunity to thank this amazing team for the= great journey on building our dream pool. Our pool has met and exceeded everything that we envisioned! I just don't think it gets better than this! We had very few hiccups and the ones we had were just part of the normal process. I would build again with Robertson in the future and could just not be more pleased! Thank you for having such a wonderful company with amazing people that care so much about the end product and being there for the customers! Every single crew that came out was courteous, true craftsman, and so personable! I formed a bond with several crews that came out a few times. I appreciate their care in everything they did. It was apparent that they were not just "building another pool," they truly cared about OUR pool!
Pam and Raul
Communication throughout construction was excellent and we were well informed. The overall construction, start up and orientation of our pool, as well as… The Crews Were Excellent We are extremely pleased that punch list items were handled in a timely manner? We had a small area to work with in our backyard and Robertson created an oasis for our family. I have informed all of my friends looking to build a pool to use Robertson
J. Banks Family
“Sonja and I want you to know how happy we are with Robertson Pools. Our neighbor started their pool, with a different company, the day before ours. Even though we had 6 feet of rock to dig through and a larger pool, Robertson's virtually completed our pool while our neighbors don't even have a deck yet. While we still have a few minor items to finalize, we are very happy with the pool and Robertson.”
Fred and Sonja
We had our pool remodeled by your company and it is beautiful! We want to thank you for the great customer service. Every problem was taken care of in a timely manner.
Your staff has been very professional, accommodating and just as important, friendly from the start. The showroom had a lot of finished product for viewing and the salesman was very good to take us step by step through the process while not being pushy. Dale has been a great "go to" guy from day one, he is a pleasure to work with. No concern was too great or too small. John is a genius about pools in general and was very patient when training me how to use the spa remote. I have not meet Al but he has been very helpful over the phone, he and Mac gave me a cleaning schedule that worked around my yard service. Also, all the work crew were very pleasant when working on the remodel, the work space was clean at the end of each day.
We have several friends that have shown interest in our beautiful pool and we will be more that happy to recommend your company. Customer service is very important and your staff deserves to be recognized.
Vicki & Mike M
“What a great job and customer service Robertson Pools provided for me and my wife. Everyone was professional and courteous and delivered a quality product. Our construction manager did a great job communicating very well and was always there when we needed him. Our salesman also did a tremendous job in helping us design the pool. Wherever we can, we will highly recommend Robertson Pools.”
"As a Partner/Owner of a local real estate company, I recognize the value of employing talented and loyal employees. Recently, Robertson Pools completed construction on our new swimming pool & other outdoor living area features. I felt compelled to write and say how fortunate my wife and I feel to have chosen your firm. Tony interpreted our initial ideas/wants and incorporated some of his own ideas into a pool design that we love. Our construction supervisor, David has “by far” the hardest job. His communication and organizational skills led to complete satisfaction. Crews interacted with David, and worked hard for him. Pool School introduced me to Robert, who knows his stuff very well. He took extra time to make sure I understood the system/setup. Al was careful to explain the importance of proper pool maintenance and I know I’m in great hands with Al (and his crew) with maintaining my pool during this initial startup period. In summary, the folks you employee at Robertson Pools really seem to enjoy their work. It shows in their attitude, work ethic and most importantly the quality of the end product – which is my pool. My family and I look forward to years of enjoyment!"
The Clark Family
"After only having our pool for less than 3 years, which Robertson had built and left us extremely satisfied with their entire organization, especially our Supervisor, we had a major house fire that started in our backyard and destroyed all of our pool equipment. Again, Robertson did an excellent job first in working with our insurance company making certain we had everything as previous to the fire, to the service team who had to continually clean our pool to remove all of the soot and burnt items to the point of crystal clarity; quite a feat since the first few major cleanings had to be done from a generator as we did not have electricity for over 14 months. Their Service Manager who is truly a hands-on manager and one-in-a -million in terms of attention to detail and his nothing less than perfection attitude with himself and his staff. He is always available by cell . We used to perform all of the cleaning prior to the incident and after being spoiled, we could no longer go back to doing it ourselves. The less than $1.50 per day it costs us for a weekly cleaning with supplies including the six month cell and filter cleaning, it is without a doubt worth it. More time enjoying our pool and less time cleaning...thank you very much!!"
S. Williams - Frisco.
"A huge thank you to all of you for all the help you gave us in making our previously very ugly backyard a gorgeous oasis! We LOVE it and enjoyed working with all of you to make it exceed our expectations! Wanted to pass along a "before" shot and an "after" shot! WOW!!"
Kristen & Steve
“Just wanted to write a quick note to tell you how much we LOVE our new backyard I just had to tell you how much we have enjoyed working with everyone at Robertson Pools! After hearing many nightmare stories from others who have remodeled their pools, I can't tell you how pleased we are with working with your company! Everyone has been great! I will sing your praises and recommend Robertson to anyone who needs a pool remodel or who is considering building a pool. Thank you for all of your beautiful design ideas - we couldn't have dreamed it would have turned out so beautiful!"
Kristen - Dallas
"In October of 2010 we used Robertson Pools to resurface our pool, which had been built by another company 10 years prior. The Robertson staff (sales, general managers, store & the work crews) were knowledgeable, professional, fair, and easy to work with. They were patient and worked with our timelines, even as they changed. The resurfacing process went great; the planning was thorough and the crews were very detail oriented, prompt and cleaned up the area every day before leaving. In the end we are very happy with the final product. We use the local store (Flower Mound) weekly for our chemical & pool needs. They go out of their way to be helpful without ever pushing or “selling” you unnecessary things. I highly recommend them."
"I recently made a service call for my pool and the serviceman left a little while ago. It has always been my experience with Robertson Pools to receive prompt and efficient response to my occasional calls. Today was no exception. Moreover, your service representative, John Ivy, was exceptionally knowledgeable and customer friendly. Since I run a service oriented business myself, I am aware of how quickly customers will complain about poor service but are slow to commend good service. So, I wanted to take a moment to commend all of your staff in the Service Department from the receptionist to the technicians with whom I have talked with over the years, especially John Ivy."
“When we were shopping for a company to do our remodel, we picked your company because of recommendations from several friends and our level of comfort with our salesperson. During the remodel, we were extremely happy with the remodel superintendent; he's extremely good at his job, is very conscientious about the company's reputation and is exceptional at working with the pool owners throughout the remodel process, which is exactly what we expected from Robertson.”
Hugh and Jana Peace - Dallas, Texas
“I am writing to say how pleased I was with my recent experience with my pool remodel job. I just wanted to take a minute to personally say thank you in the efforts to make my experience pleasant and minimally stressful!!! You guys were very professional and went out of your way to be of personal service to me. This is hard to find and most appreciated!!! Thanks again.”
Regards, Denise Stenson - Flower Mound, Texas
"Robert was our technician. He was GREAT. He even gave us his cell phone number. I didn't expect to use it, but did. When I called him (before 8am), he was polite, addressed my questions and offered a plan B should his initial recommendation not work. Superb! I've sent many people (who are now customers) to Robertson Pools."
“I have to tell you how pleased we are with the waterfall built for us. It looks so good. Jose was wonderful, what a nice man, and such an artist at his work. He understood exactly the look I was after and did it to perfection. His helper was very nice as well, they made a great team. Many hats off for our beautiful waterfall!”
Sue Fahs - Farmers Branch, Texas
“We just wanted to say, thank you so much for your help with the redesign of our pool. As you can see, it really turned out beautiful. I'm sure we'll enjoy it for many years to come.”
Very Best Regards, Nancy & Judy - Flower Mound, Texas
"Richard Wittmann was the service technician for my filter cleaning/7 point service. He was on time, very friendly and professional, and answered all of my questions. He left the yard area looking perfect! Great job!
Julie Roe - Grapevine, Texas
“I want you to know that you have a very commendable team that worked on the design, construction and service for my pool. I had very high expectations with this pool, but it actually turned out better than I expected, which is very remarkable. Please keep me in mind for a reference for your future customers, because I know what it is like to not choose the best builder and I want other people to experience the same satisfaction and peace of mind that I have experienced with Robertson Pools.”
Jeremy Welter - Lewisville, Texas
“Bottom line: We would be more than glad to offer a great recommendation to potential clients of Robertson Pools.”
Bill Bretches - Coppell, Texas
"My service technician, John Ivy, is very reliable and knowledgeable about all of the equipment and systems and he is always very efficient. I never have any problems afterward and he explains everything I need to know very clearly. Kelli does a great job with scheduling and working with me and I appreciate it very much."
Nancy Rome - Dallas, Texas
“Our experience could not have been better. We are the envy of the neighborhood!”
Mark and Cindy Baglietto - Plano, Texas
“The rock guy was amazing; what an artist! It is even better and more beautiful than we imagined! Thank you Robertson Pools! We love our pool!”
Kevin and Deanna Bush - Grapevine, Texas
“We love our pool; the process was pleasant and we would most definitely recommend Robertson Pools to all family and friends.”
Will and Cindy Hasseberg - Flower Mound, Texas
"Kasey Irons was awesome. He was very professional and courteous. He took the time to answer all of my crazy questions thoroughly. I asked that Kasey come back and install a new filter for me."
Terri Vosburgh - Flower Mound, Texas
“We were very impressed with how professional your company presented itself. It has been a pleasure doing business with Robertson Pools.”
Scott and Fran Mottern - Lewisville, Texas
"We utilized Robertson Pools for storm damage repair to our decking and arbor. We could not be happier with the top notch quality of design / workmanship / attention to detail and ease of working with anyone at Robertson Pools. We would highly recommend working / shopping with Robertson Pools PRIOR to signing a deal with any other pool company. There's clearly a reason Robertson Pools has been a top pool company in the DFW Metro area for YEARS AND YEARS!! Thanks gang :-)"
Michael & Carla Anderson - Bartonville, Texas
"I wanted to thank all of you that took a part in the building of our new pool. There were some challenges along the way but the Robertson’s Pool team handled each one of them in a professional and courteous manner. Both Julie and I want to thank everyone for a really good job with what I am sure was a difficult client, to the support team in the home office, who were always very helpful and to the crews that worked on the pool, a thanks to the techs who came out to show us how to work our new pool and who came back to show me again and to take care of some small things.
And Aaron you were right when you said I would be happy with a Robertson’s pool - we are. Thank you all.
"Just wanted to write a quick note to tell you how much we LOVE our new backyard. I just had to tell you how much we have enjoyed working with everyone at Robertson Pools! After hearing many nightmare stories from others who have remodeled their pools, I can't tell you how pleased we are with working with your company! Everyone has been great! I will sing your praises and recommend Robertson to anyone who needs a pool remodel or who is considering building a pool. Thank you for all of your beautiful design ideas - we couldn't have dreamed it would have turned out so beautiful!"
Kristen H. - Dallas
"I recently hired Robertson Pools to do the remodel of my pool. I’m writing to provide you with a positive review of Tim Saulmon, the Superintendent of the project. Tim was very good at communicating with me throughout the project. ! I am very satisfied with the quality of the work that was done and overall the project went very smoothly, thanks in part to Tim’s hard work. Thank you!"
Sheila - Coppell